Cancellation Policy

ALT PT requires 24 hours notice to cancel or reschedule your appointment.

We understand life happens and you may need to miss a scheduled appointment. However, please be considerate and provide adequate notice if you cannot make it. When you late cancel, we are unable to give that appointment to someone else who needs our assistance.

Patients who late cancel or no show will be charged a fee for the missed appointment. Physical therapists are paid by insurance for time spent treating patients; insurance does not pay for missed appointments.

Illnesses and emergencies are addressed on an individual basis and will be handled fairly and with empathy. Please contact our office if you have any questions.

Fees
If you late cancel or no show, the fee will be collected at your next appointment. If no visit is scheduled, a bill will be mailed to you. If you are able to re-schedule your appointment in the same treatment week this fee CAN be avoided, but this is also subject to your therapist's schedule availability.

Late cancellations – $45

Late cancellations but able to reschedule for the same treatment week- $0

No shows – $45

Descriptions

Late Cancellation - Appointment is cancelled within 24 hours of scheduled appointment.
No Show - Patient cancels within 2 hours of appointment or does not show up for scheduled appointment.

Attendance Policy
Your success in physical therapy depends on your attendance and accountability. If you miss too many appointments or continually show up late, we will discuss the situation and come up with a solution that works for all parties.

Cancelling?

Please call the office (814) 900-4742 at least 24 hours in advance.

(Monday appts need to be cancelled at least 24 hours in advance. You may email or call over the weekend and leave a message for your cancellation to avoid a fee!)